Consumer tips

Telephone Systems are usually the primary link between companies and their customers. As a result, It can be a daunting task to choose a telephone system, especially for those not familiar with the latest technological advances. The following is an effort to make this task a little easier.

• Ask the salesperson to analyse your requirements and to propose a suitable solution. A quick consultation can save hours spent trawling through brochures.
• Buy from an established supplier of telephone systems. Typically he will be an authorised dealer of an established manufacturer.
• Check that the system proposed is suitable for the number of exchange lines and telephones required. Also ensure that adequate provision has been made for future growth.
• Check that the supplier can perform all aspects of the proposed work. This includes not only product installation but also exchange line purchase, cabling, user training and ongoing support.
• Buy a recognised brand. Generally bigger manufacturers spend more on research and development resulting in more advanced and user friendly products.
• Check that the proposed solution can accommodate the latest technology including ISDN, VoIP, and Voicemail.
• Ensure that time has been allocated, after installation, for demonstration of the telephone system to staff.

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